Privacy Policy
PRIVACY POLICY
Last Updated: June 30, 2025
1. Introduction & Scope
Welcome to TownCelery! We are committed to safeguarding your privacy and handling your personal information in a responsible and transparent manner. This Privacy Policy explains how HubDrop Ventures LLC (“TownCelery,” “we,” “us,” or “our”), a Wyoming-based limited liability company, collects, uses, discloses, and protects personal data obtained through our website, www.towncelery.com, and any affiliated mobile or digital platforms (collectively, the “Site”).
This policy applies to all visitors, users, and customers (“you” or “your”) who access our Site or engage with us through purchases, inquiries, marketing communications, or support services. By using our Site, you agree to the terms outlined in this Privacy Policy.
2. Legal Basis & Compliance Coverage
TownCelery adheres to the requirements of the Wyoming Consumer Protection Act and U.S. federal privacy laws, including guidance issued by the Federal Trade Commission (FTC).
While we are not currently subject to the California Consumer Privacy Act (CCPA) as defined by its applicability thresholds (e.g., revenue, data volume), we voluntarily follow core CCPA principles to promote transparency and consumer control over personal information.
These voluntary principles include:
· Clear notice of what data we collect and why
· The right to request access, correction, or deletion of your personal information
· Commitment not to sell or share customer personal information for profit
· Respect for opt-out preferences regarding marketing communications
If in the future TownCelery becomes subject to CCPA due to business growth or regulatory change, this policy will be updated accordingly and CCPA-specific rights will be formalized.
Because we occasionally serve customers located in the European Union, we also incorporate limited provisions aligned with the General Data Protection Regulation (GDPR). However, we do not actively target or profile EU customers, and GDPR rights are available on a request basis.
3. Information We Collect
We collect various categories of personal and technical information to support our ecommerce operations, customer service, and legal compliance. This includes:
a. Personal Identifiable Information (PII)
· Full name
· Email address
· Billing and shipping address
· Phone number (if provided)
· Order history
b. Device and Browsing Data
· IP address
· Browser type and version
· Operating system
· Geolocation (approximate)
· Referral URLs and site interaction data
c. Payment & Transaction Data
· Payment method (e.g., credit card, PayPal—processed via third-party)
· Transaction date, amount, and order contents
d. Communication Records
· Emails or messages sent to our customer support
· Feedback, testimonials, and survey responses
· Marketing preferences and opt-in records
We do not collect or store sensitive personal data such as Social Security numbers, government-issued IDs, or health records.
4. How We Collect Information
We collect data through several channels, including:
· Direct interactions: When you place an order, contact customer support, or sign up for newsletters.
· Automated technologies: Cookies, pixels, and tracking tools embedded in our Site capture device and browsing data.
· Third-party integrations: Payment processors, Shopify’s backend platform, and logistics partners (e.g., Zendrop) transmit necessary transactional and fulfillment data to us.
All data collection is conducted in accordance with legal and contractual requirements. You may refuse to provide certain information, but doing so may impact your ability to complete transactions or access some features.
5. Use of Collected Information
We use the information collected from you for the following lawful and legitimate purposes:
· To fulfill and process orders, including payment, packaging, and shipping.
· To provide customer support, manage returns or refunds, and respond to inquiries.
· To manage and improve the functionality of our Site and your shopping experience.
· To detect, prevent, and respond to fraud, security breaches, or legal violations.
· To send transactional emails, including order confirmations, updates, and delivery tracking.
· To offer targeted marketing, promotions, or personalized product recommendations (if consented).
· To comply with applicable laws, including tax obligations and consumer protection standards.
We do not use your personal data for automated decision-making or profiling that significantly affects your rights.
6. Email Marketing and Opt-In
We may use your email address to send you newsletters, exclusive promotions, educational content, and updates about our products and services. You will only receive marketing emails if:
· You have explicitly subscribed through a form or checkout opt-in box, or
· You have made a purchase and not opted out (where legally permissible).
You can unsubscribe at any time by:
· Clicking the “Unsubscribe” link in any email we send, or
· Contacting us directly at support@towncelery.com.
We respect your inbox and never sell, rent, or disclose your email to third-party advertisers.
7. Cookies and Tracking Technologies
TownCelery uses cookies and similar technologies to enhance your experience, analyze traffic, and support functionality. These may include:
· Essential cookies: Enable basic site features such as shopping cart and secure checkout.
· Performance cookies: Help us understand how visitors interact with the site (e.g., Google Analytics).
· Marketing cookies: Used to deliver personalized ads and retarget past visitors (e.g., Meta Pixel, Google Ads).
When you visit our Site, a cookie consent banner will appear (especially for EU users), allowing you to accept or decline non-essential cookies. You can also modify your cookie preferences through your browser settings.
Please note that disabling cookies may affect site performance and usability.
8. Analytics & Advertising
We use trusted third-party analytics and advertising services, including but not limited to:
· Google Analytics
· Meta/Facebook Pixel
· Klaviyo (for email performance)
These tools help us understand user behavior, campaign effectiveness, and optimize content. We may use aggregated, anonymized data for business insights. Individual browsing behavior is not tied to your identity unless you are logged in or have opted in.
You can opt out of Google Analytics via the Google Opt-Out Browser Add-on and adjust your ad preferences through platforms like Facebook and Google Ads.
9. Payment Information
We partner with secure, PCI-DSS-compliant third-party payment processors to handle all transactions. This includes providers like Shopify Payments, PayPal, or Stripe.
TownCelery does not store or directly access your full credit card numbers, CVV codes, or other sensitive payment credentials. All such information is securely encrypted and processed by the payment provider.
Fraud detection and transaction validation may involve analysis of IP addresses, order frequency, or mismatched billing data. Orders flagged as high-risk may be declined or delayed.
10. Data Sharing and Third Parties
We share your data only when necessary for the purposes described in this policy and never for the purpose of selling personal data. Key third parties may include:
· Payment processors for secure transaction handling
· Shipping partners and suppliers (e.g., Zendrop) to fulfill orders
· Email marketing tools (e.g., Klaviyo) to manage consent-based communications
· Analytics providers for data reporting
· Website hosting services for infrastructure support
We enter into appropriate data processing agreements with third parties where required and ensure that your information is only accessed for its intended business function.
We may also disclose information if legally required (e.g., by court order, subpoena, or government investigation) or to protect our legal rights.
11. International Data Transfers
Although TownCelery is based in the United States, we may collect or process personal data from customers located in the European Union or other jurisdictions. Accordingly, your information may be transferred to and stored on servers located in the United States or other countries outside of your own.
Where required by applicable law, we ensure that such transfers are made using appropriate safeguards, such as:
· Standard Contractual Clauses approved by the European Commission (if implemented),
· Adequate protection assessments,
· User consent where no other legal basis is available.
By using our services, you understand and agree that your personal data may be transferred to and processed in jurisdictions where data protection laws may differ from those in your country.
12. Data Storage and Retention
We retain personal data only as long as necessary to fulfill the purposes for which it was collected, including:
· Order fulfillment and support
· Legal compliance (e.g., tax and accounting)
· Fraud prevention and security
· Business analytics
Typical retention periods include:
· Order and transaction records: 7 years (for tax/legal purposes)
· Marketing opt-in data: until user unsubscribes or withdraws consent
· Customer service emails: 1–2 years
You may request that we delete your personal data at any time, subject to certain legal exceptions.
13. User Rights – U.S.
Under applicable U.S. laws, including the Wyoming Consumer Protection Act, you have the right to:
· Request access to personal data we have about you
· Request correction or updates to your personal data
· Request deletion of your data (subject to legal retention requirements)
· Withdraw marketing consent at any time
To exercise these rights, email us at support@towncelery.com with “Privacy Request” in the subject line. We may need to verify your identity before processing requests.
14. User Rights – EU (GDPR)
If you are located in the European Union, and to the extent GDPR applies, you may have additional rights including:
· The right to access, rectify, or erase your personal data
· The right to restrict or object to data processing
· The right to data portability
· The right to withdraw consent for marketing
· The right to lodge a complaint with a supervisory authority
These rights are available on a case-by-case basis, subject to verification and legal limitations. We treat EU users’ rights respectfully but do not maintain a GDPR Data Protection Officer due to scale and risk profile.
15. Children’s Privacy
TownCelery does not knowingly collect personal data from children under the age of 13. Our Site, content, and products are designed for parents and caregivers, not children.
If we become aware that we have collected personal information from a minor without parental consent, we will delete that data immediately. Parents or guardians who believe we may have collected such information should contact us at support@towncelery.com.
We comply with the Children’s Online Privacy Protection Act (COPPA) and take additional precautions when presenting content or product information related to children.
16. Security Measures
We implement commercially reasonable administrative, technical, and physical safeguards to protect your data from unauthorized access, disclosure, or destruction. Measures include:
· Secure socket layer (SSL) encryption
· Secure data storage and access controls
· Third-party PCI-compliant payment processing
· Regular software and infrastructure updates
However, no data transmission or storage system is completely secure. We cannot guarantee absolute security and disclaim liability for unauthorized access caused by factors beyond our control.
17. Third-Party Links
Our Site may include links to third-party websites, services, or applications (e.g., blogs, payment gateways, social media platforms). These external sites have their own privacy policies and data collection practices, which may differ from ours.
We do not control and are not responsible for the content, terms, or privacy practices of third-party sites. We encourage you to review their policies before engaging with those platforms.
18. Policy Updates and Versioning
We reserve the right to update or revise this Privacy Policy at any time to reflect changes in our practices, legal obligations, or business operations. Any changes will be effective immediately upon posting on our Site.
If we make material changes, we will notify you via email (if available) or a prominent notice on our homepage. You are responsible for reviewing this Privacy Policy periodically. Continued use of our Site constitutes your acceptance of the current policy.
The effective date of the most recent revision is listed at the top of this page.
19. Do Not Track Signals
Some web browsers offer a “Do Not Track” (DNT) feature that signals websites not to track your online activity. At this time, there is no universally accepted standard for DNT signals, and TownCelery does not currently respond to such browser settings.
However, we do provide other mechanisms, such as cookie consent tools and opt-outs for analytics and marketing, to respect user privacy preferences.
20. Contacting Us
If you have any questions, requests, or concerns about this Privacy Policy or how your personal data is handled, please contact us:
HubDrop Ventures LLC
�� Email: support@towncelery.com
�� Phone: +888-939-500406
�� Mailing Address: (Add if available)
�� Website: www.towncelery.com
Please include “Privacy Inquiry” or “Data Request” in your subject line for faster processing.