Shipping Policy
SHIPPING POLICY
Last Updated: June 30, 2025
Thank you for shopping with HubDrop Ventures LLC. We aim to provide a seamless and reliable shipping experience to all our customers, whether you’re in the United States or abroad. This Shipping Policy outlines our delivery methods, timelines, costs, regions served, and important terms related to your order's journey.
By placing an order on www.towncelery.com, you agree to the terms outlined below.
1. Order Processing Time
All orders are processed within 1 to 3 business days after your order confirmation email is received. Processing time may extend during peak periods, holidays, or promotions.
Orders are not shipped or delivered on weekends or public holidays. If we experience a significant delay, we will contact you via email.
2. Fulfillment Model
We use a distributed fulfillment network in partnership with Zendrop, allowing us to ship items from warehouses located in:
· The United States
· Europe
· Asia (for select items or locations)
Orders are routed from the nearest warehouse with available stock based on the shipping address, ensuring faster and more efficient delivery.
3. Shipping Destinations
We currently ship to the following regions:
· United States (all 50 states)
· Canada
· United Kingdom
· European Union member countries
· Australia and New Zealand
· Select countries in Asia, South America, and the Middle East
If your country is not listed at checkout, we may not yet support shipping to your region. Please contact us at support@towncelery.com for assistance.
4. Shipping Methods and Costs
a. Domestic U.S. Shipping
· Flat Rate Shipping: $5 USD (for orders under $100)
· Free Shipping: Available for all orders over $100 USD
· Estimated Delivery: 5–10 business days
b. International Shipping
· Rates vary based on destination and are calculated at checkout
· Estimated Delivery:
o Europe: 7–15 business days
o Canada: 7–12 business days
o Australia & NZ: 10–18 business days
o Other regions: 10–20 business days
c. Duties, Taxes, and Import Fees
International customers are responsible for any customs duties, VAT, or import taxes levied by their country. These fees are not included in the checkout total and may be charged upon delivery.
5. Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track your order via:
· The “Track Your Order” page on our website
· The shipping carrier’s website using the provided tracking link
Please allow 24–72 hours for tracking updates to appear after dispatch.
6. Delivery Issues & Address Accuracy
You are responsible for providing an accurate and complete shipping address. We are not liable for lost or delayed shipments due to incorrect addresses submitted at checkout.
If you notice an error in your shipping address, please contact us immediately. If the order has not yet shipped, we will update it. If it has already shipped, we cannot intercept it.
7. Undeliverable or Refused Packages
If a package is returned to us due to refusal, failed delivery attempts, or incorrect address:
· A refund will be issued for the product only (excluding shipping fees)
· Reshipping may be available upon request, but additional shipping charges will apply
8. Delays Due to Customs or Force Majeure
Customs clearance processes may cause delays beyond our control. We cannot guarantee delivery within the estimated timeframe in the event of:
· Customs inspections or border delays
· Natural disasters, strikes, weather disruptions
· Public holidays or global pandemics
We appreciate your patience and understanding under such circumstances.
9. Split Shipments
To improve delivery times and inventory efficiency, your order may be shipped in multiple packages from different warehouses. You will receive separate tracking numbers for each package, and no additional fees will be charged for split shipments.
10. Lost or Stolen Packages
If your tracking information shows that an order was delivered but you did not receive it:
1. Verify the delivery address and check for delivery attempt notices
2. Check with neighbors, building staff, or household members
3. Contact the carrier using your tracking number
4. Then contact us at support@towncelery.com
We are not responsible for stolen packages marked as “delivered,” but we will do our best to assist with filing claims or reissuing orders where possible.
11. Contact Us
If you have any questions regarding shipping or the status of your order, please contact:
HubDrop Ventures LLC
�� Email: support@towncelery.com
�� Phone: +888-939-500406
�� www.towncelery.com